top of page
Spielergruppe_Inside_edited.jpg

General terms and conditions of business

Here you will find our general terms and conditions between you as participants in our outdoor escape games and group events and us as providers.

General terms and conditions of business

General Terms and Conditions (AGB)
 

of Escaparo Mallorca, Carrer Llebeig 17, 07590 Cala Lliteres

 

General terms and conditions

 

Escaparo Mallorca offers various outdoor escape game tours and events in different regions of the island of Mallorca. These tours and events are a mixture of a scavenger hunt and an outdoor escape room. It is a game with a fixed route and coordinated puzzles that have to be solved during a leisurely puzzle tour through the city, a park, a complex or similar.

 

Escaparo Mallorca provides technical aids for solving the individual puzzles.
If a puzzle cannot be solved in a reasonable time, the participants always have 2 hints at their disposal. Afterwards, there is still the option of displaying the solution to the puzzle on the Ipad and then continuing with the next puzzle.

These terms and conditions regulate the contractual rights and obligations between Escaparo Mallorca and the participants of an Escaparo Mallorca event
 

1. contractual partner

.

1.1 Provider
Escaparo Mallorca, based in 07590 Cala Lliteres (Mallorca), hereinafter referred to as Escaparo or the provider

 

1.2 Participants and participants
The participants hereinafter referred to as participants or customers

If there are more than 5 people per booking, the participants are usually divided into groups of two to eight people (
 

2 Conclusion of contract
 

2.1 Offer
Escaparo offers its services online on its website as well as on social media channels and in printed matter. Special offers can also be sent by post or flyer.

 

2.2 Booking
 

2.2.1 Direct bookings
By clicking on the ‘Book’ button, the direct booker submits a binding offer to purchase one or more Escaparo tickets. The contract with the direct booker is concluded when Escaparo sends or has sent a reservation confirmation by e-mail.

 

2.2.2 Offer booking
A non-binding offer for the sale of Escaparo tickets can also be obtained from Escaparo by telephone, e-mail or via the website. The contract per offer is concluded when Escaparo sends an order confirmation.

 

2.2.3 Recognition of the contractual conditions
By booking an event, all participants recognise the prices shown online (direct bookers) or the prices listed in the offer and accept these General Terms and Conditions of the provider without reservation.

 

2.3 Payment
Direct bookers pay for the event ticket online on the Escaparo website, which can be accessed at https://escaparo.es. Purchased tickets cannot be refunded, even if the actual number of participants differs on the day of the event.

When booking a group, Escaparo will send a total invoice.

Escaparo expressly reserves the right to take legal action if an undisputed invoice amount is not paid even after a reminder has been sent and a deadline set.
 

3 Amendments to the contract

3.1 Direct bookers
 

3.1.1 Cancellation and non-commencement of the service (so-called no show)

In principle, bookings cannot be cancelled, but only adjusted or postponed. If participants are unable to attend, the direct booker must inform the provider immediately, but no later than 24 hours before the start of the event.

If participants are unable to attend, Escaparo will issue vouchers that can be redeemed at a later date.
can be redeemed at a later date.

 

If extraordinary costs arise from a booking of more than 20 people, namely equipment rental, purchase of perishable goods, personnel disposition, which cannot be averted after the cancellation, Escaparo reserves the right to share the costs.

Catering services that have been booked but not used will also be charged in full if we have incurred costs as a result.

 

3.1.2 Booking adjustments
The participants' event can be postponed free of charge up to 48 hours before the start of the event. If external catering services have been booked, Escaparo will inform the external service provider of the postponement immediately.

If extraordinary costs arise from a booking of more than 20 people, namely equipment rental, purchase of perishable goods, personnel disposition, which cannot be averted after the cancellation, Escaparo reserves the right to share the costs.

Catering services that have been booked but not used will also be charged in full if we have incurred costs as a result.

Cancellations can be made by calling Escaparo or by e-mail.
 

3.2 Offer booking
 

Validity of the offer:
30 days (individually depending on the deadline)
Your event space must be confirmed in writing no later than 14 days (individually depending on the deadline) before the event date.
be confirmed.

Number of participants for groups of 20 or more registered persons:
The definitive number of participants must be communicated up to 10 days before the start of the event.
Number of participants for groups of less than 20 registered persons:
The definitive number of participants must be communicated up to 48 hours before the start of the event.

Deviation from the number of booked participants for groups of 20 or more registered persons:
If fewer than 90 per cent of the registered participants take part in the event, 90 per cent of the registered participants will be charged.
registered persons.

Cancellation conditions for groups of 20 or more registered persons.
Bookings can be cancelled as follows:

Cancellation free of charge up to 20 days in advance
From 7 - 19 days before the planned event 50% of the costs will be charged
From 0 - 7 days before the planned event 90% of the costs will be charged

Booking adjustments for groups of 20 or more registered persons:

If a significant change to the event conditions becomes apparent, in particular with regard to the number of participants, venue, date or duration of the event, the service user must inform the provider immediately.
Service Recipient must inform the Provideri immediately, at the latest 48 hours before the start of the event.

Adjustment free of charge up to 20 days in advance
10 - 19 days 5 % of the costs will be charged
2 - 9 days 10% of the costs will be charged

 

4. services

4.1 Own services

Escaparo offers various individual services with the events. The game content and equipment can be adapted on an ongoing basis. The current version will be carried out. There is therefore no entitlement to events with the same content.

Escaparo also reserves the right to adapt the offer on the website at short notice.

 

The provider's scope of services includes
- Realisation of the booked event incl. support
- Provision of the necessary event material (game bag, iPad etc.) - Reservation and information services;
- Any snacks and surprises
- Optionally selected services (catering etc.).

Only the scope of services listed in the reservation or order confirmation is authoritative for the specific scope of services provided by the provider.

An event ticket must be purchased before use and presented to the carer on the day of use (electronically or on paper). The Escaparo ticket entitles the holder to participate in the event and to use the game-related equipment.
 

4.2 Third-party services
On request, Escaparo can also arrange additional services from partner companies (hereinafter referred to as ‘third-party services’), such as catering services, as a supporting programme for participation in an event.
The third-party services are provided by these partner companies and invoiced by them.
The respective service providers are solely responsible for the availability, quality and safety of these third-party services.

 

5. guarantee

The events are organised in the open air or in the town and the route is open to the public. The locations are chosen in compliance with the general duty of care and are accessible without undue risk.

Due to these general conditions, it is possible, despite regular checks of the route, that individual stations may not be accessible or not fully accessible for a short period of time. This can be the case in Mallorca due to sudden, unannounced construction activities. However, it is technically guaranteed that the individual game stations can be played at alternative locations. If a station cannot be reached, a solution can be found by calling the supervisor.

In this case, the participants have no warranty claims against Escaparo.

The exclusion of warranty also applies to the non-availability of instructions and other information.
 

6 Conditions of participation

6.1 Prerequisites for participation
Participants must be able to complete hikes (partly on dirt tracks, uneven stone paths or on cobblestones) and orientate themselves in the terrain. An average level of orientation is required for this. No special local knowledge is required.

A minimum age of eight years is recommended. For school classes, a recommendation applies from the 5th grade. Children may only take part if accompanied by their parents or a carer, who must be at least 16 years old. There must be at least one person in each team who is at least 16 years old.
 

6.2 Minimum equipment for participants
The following minimum equipment is required to participate in one of our events:

 

1. at least one mobile phone per team that is ready to receive and transmit, whereby any call and usage charges incurred will be borne by the participants.
 

2. casual clothing suitable for the weather and appropriate footwear for completing the events.
 

7 Liability and insurance

Participants take part in the events at their own risk. Insurance is the responsibility of the individual participants

To the extent permitted by law, Escaparo accepts no liability for direct or indirect personal injury or damage to property, even if they are attributable to participation in an event and the individual sections of a route.

The exclusion of liability also applies in the event of unlawful intent and gross negligence on the part of auxiliary persons. Anything else shall only apply in the event of unlawful intent or gross negligence on the part of the provider itself.
Escaparo is not liable for the third-party services of partner companies.

 

8. data protection

When booking an event, data is collected, stored and processed in accordance with the statutory provisions.

When visiting the Escaparo website, the IP address currently used by the telephone, tablet, computer or similar device, the date and time, the browser type and the operating system of the computer as well as the pages viewed are logged. However, it is not possible or intended to draw conclusions about personal data. Insofar as statutory retention periods must be observed, certain data may be stored for up to ten years.

 

Personal data provided when placing an order or by e-mail (e.g. name and contact details) is only processed for correspondence with the customer and only for the purpose for which the data was provided. Personal data will only be passed on to third parties if this is necessary for the fulfilment of the business purpose. Data may also be passed on if there is a legal obligation to do so or if the customer has expressly consented to this.

 

Insofar as third-party services are utilised for the execution and handling of processing procedures, the provisions of the Data Protection Act shall be complied with. The customer agrees that the data of all participants may be passed on to the operators of the event and the participating partner companies for queries and emergencies. Data will not be passed on to other third parties.
 

9 Confidentiality
Participants undertake not to share the content of the game, including tasks and puzzles, the course and structure of the game, with third parties. Furthermore, they may not use them for their own or third party purposes. Photographs or video recordings of game content may not be made or distributed without the consent of the rights holder Neoquest GmbH and the licence holder Escaparo.

 

10 Newsletter

By making a booking, the customer consents to the provider sending him its electronic newsletter by e-mail (‘opt-in’).

This newsletter can be cancelled at any time and free of charge via a corresponding web link in every e-mail sent (‘unsubscribe link’).

Escaparo only refers to its own offers in the newsletter.
 

11 Copyright

Any kind of copying, reproduction, passing on and publication of products of Neoquest GmbH and the licencee Escaparo is not permitted in electronic or non-electronic form and will be prosecuted under civil and/or criminal law.
 

12 Other general provisions

12.1 Severability clause and completeness
If a provision of this agreement is or becomes invalid, the remaining provisions shall remain unaffected. The contracting parties shall replace the invalid provision with a valid provision that comes as close as possible to the intended economic purpose of the invalid provision. This provision shall apply accordingly to any contractual loopholes.
The reservation/order confirmation and these GTC, together with the explanations on the Escaparo website, constitute the entire legal agreement between the provider and the customer. There are no contractual side agreements.

 

12.2 Changes to the GTC
Escaparo reserves the right to amend these GTC at any time and without notice. The version available on the website at the time of conclusion of the contract shall apply.

 

12.3 Place of jurisdiction and applicable law
The contractual relationship between the provider and its customers is subject to Spanish law. The exclusive place of jurisdiction for any resulting disputes is the registered office of Escaparo in 07590 Cala Lliteres (Mallorca).

 

Status: 01 September 2024

  • The escape games take place outdoors

  • You can move freely around the city and are not locked up.

  • The outdoor escape puzzles await you in the old town.

  • Experience a fabulous and entertaining story

Book Escape Game

  • You will experience a gripping story that is told in three episodes.

  • Several venues in Mallorca

  • Experience a mix of puzzle fun and sightseeing

  • Every puzzle you solve moves you forward in the story!

  • Inserting digital objects into the real world thanks to augmented reality

  • Interactive 3D objects come to life before your eyes.

  • These are based on a specially developed, previously unique technology

  • Instagram
  • Facebook
  • YouTube
  • TikTok
bottom of page